1. I tried to install update of AE to 14, it says it uploaded the newest version, it did not and there is no way for me to do so now.
2. I can't upload Premiere Pro, either.
I keep getting the same message: "Download Error" Press Retry to try again or contact customer support. So I clicked "retry" and nothing happens. Please, I have been trying to get an answer this problem for three days!