3 Replies Latest reply on Nov 18, 2014 3:32 PM by Chris Cox

    Photoshop CC 2014 crash when opening or creating new files when running with Cintiq 13HD.

    declass

      I have a problem where Photoshop CC 2014 crashes when trying to open or create a new file while the Photoshop window is being displayed on my Cintiq 13HD.
      When Photoshop is being displayed on my main monitor it doesn't crash.

       

       

      I'm running Windows 7 (64 bit) and have updated my graphics and wacom drivers to their latest versions and Photoshop is completely up to date. (I'm running the 30-day free trial)


      Here's the event log of the crash:

       

       

      Faulting application name: Photoshop.exe, version: 15.2.1.257, time stamp: 0x543dbc5e

      Faulting module name: atig6txx.dll, version: 8.14.1.6398, time stamp: 0x54176130

      Exception code: 0xc0000005

      Fault offset: 0x00000000000122b7

      Faulting process id: 0x23dc

      Faulting application start time: 0x01d0030b1092334e

      Faulting application path: D:\Program Files (x86)\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

      Faulting module path: C:\Windows\system32\atig6txx.dll

      Report Id: 61680f48-6efe-11e4-aeeb-bc5ff45851ea