3 Replies Latest reply on Nov 18, 2014 7:48 PM by ssprengel

    problem loading presets

    cathowland

      I have a mac and photoshop CS5.1 extended and having trouble uploading a simple preset from an instructor who says I need CS3 or above. Am I missing something? Why cannot I get the presets to load. They show but only by the file name

        • 1. Re: problem loading presets
          ssprengel Adobe Community Professional & MVP

          It’s possible that the presets were compatible with CS3 but CS5.1 changed something that makes them incompatible.  The “or higher” is more telling you the minimum version not a guarantee that Adobe might change something in the future.

           

          Are these presets free and open so you can share here via dropbox or similar service or are they private?  It’s hard to give a more specific response without seeing the presets involved.

           

          What are you doing to “upload” (I would use the word "install" or "use") the presets that isn’t working?  Have you placed them where they're supposed to be, and CS5.1 is throwing an error, or are you not sure where to put them and CS5.1 is not finding them or what is the situation?

          • 2. Re: problem loading presets
            cathowland Level 1

            The presets came with a class workshop, so not for public. They came in a zip file that when you click on it atn file (zip file). They loaded into the action section but say: 

            set 1

            Step 1   Run this action

            below that box it says

            Click here to start

            (When I do nothing happens) 

            • 3. Re: problem loading presets
              ssprengel Adobe Community Professional & MVP

              I see.  Make sure that you've actually unzipped the ATN file(s) out to their own folder, instead of just clicking on something still in the ZIP file, as there are other files that may be necessary.  Is it possible there is a readme file that tells you some activity to perform before the action works?

               

              Maybe something would be more obvious if you provided a screenshot of what the action looks like with it's steps expanded