These are user to user forums. If you need to get the attention of Adobe then you should use the phone or chat options.
Phone support | Orders, returns exchanges
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Just as a note... if you have a full CC subscription you also have access to CS6 products for no extra cost.
Get CS6 Apps from Cloud Subscription:
Download previous versions of Adobe Creative applications -
If this is free why adobe make me pay extra money?
I cannot answer any of your questions - though I could be suspiscious that Adobe did not sell you the CS6 software since $500 is quite a bit low to pay for a Creative Suite. If you only subscribe to a single CC application then that might be why you would be told to buy a CS6 version and that could be more in the $500 range.
As I already indicated, you should contact Adobe directly by chat or by phone using the information I provided.
NOTE TO EVERYBODY
BECAUSE ADOBE CANT PROVIDE SUPPORT there are fraud people that might trick you under the same name ADOBY SYSTEMS 24x7 support.
And thats exactly what is happening here. ADOBE the  with links and chat with cheap labor.
I NEED HELP.
CANNOT WAIT.... I HAVE A CLOSED SHOP FOR 4 DAYS - REALY ITS SERIOUS.
Plus i was tricked and lost 500 usd because you can't fix the problem.
Its that simple
If adobe can't be quick enough and supportive someone else will..............
WATCH OUT THERE ------ BIG FRAUD
You should bring this post over and over again to protect other people here........
Make extra warning about it. Barring it means a lot of things.
1. Support is not capable to cope with matters.
2. Support is so slow that anybody can take advantage of our problems and issues and make scams and frauds.