1 Reply Latest reply on Nov 19, 2014 10:04 AM by Ashutosh.Nigam

    PS CC 2014 isn't updating Camera Raw

    ranchcutter6121

      I just updated PS CC 2014 this morning and Camera Raw isn't updating.  The version I have is still 8.3.  How can I update to the new 8.7?

       

      Thanks!!!

        • 1. Re: PS CC 2014 isn't updating Camera Raw
          Ashutosh.Nigam Adobe Employee

          Try running it manually from here:

          Keeping Photoshop Up-To-Date

           

          Please provide me with a snapshot from Ps->Help->Update->Preferences.

          Please confirm your ACR version from Help->About Plugin->Camera Raw and provide us with the following logs.

          You can find them at:

          ACR Installer logs

          For Mac:

          Library\Logs\Adobe\Installer

          For Win:

          Program Files(x86)\Common Files\Adobe\Installers


           

          AAM logs

          For Mac:

          /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

          For Win:

          C:\Users\<username>\AppData\Local\Adobe\AAMUpdater


          You can zip all the files together and send us through mail. This would help us in finding the root cause.

          Appreciate your help. Apologize for the inconvenience.

          Regards,

          Ashutosh

          asnigam@adobe.com