1 Reply Latest reply on Nov 19, 2014 2:19 PM by Pete.Green

    Attempt to run automatic update to LightRoom 5.7 fails with error 1402

    psale

      When I opened and started to work in LightRoom 5.6 on my Windows 7 64-bit PC a notification was displayed in a popup alerting me that a newer version, version 5.7 was available and asked me if I wanted to install it.  I clicked yes, and was taken to an Adobe page to download the upgrade.  So far, so good.  The 976MB “Lightroom_5_LS11_win_5_7.exe” file successfully downloaded.  Sadly, when I attempted to run this exe, it failed to complete, displaying the following error message in a popup.

      2014-11-19_11-38-26.jpg

       

      Error 1402.Could not open key:

      UNKNOWN\Components\139C3899EB73E6C3DA23B8E687

      898618\2C99E910090657044B644883E7FA075A. Verify

      that you have sufficient access to that key, or contact your support personnel.

       

      While the exe file provided by Adobe did not harm my existing LR 5.6 installation, I “think” I would like to install their Automatic Update, but am unable to do so.

       

      Regards,

      Peter Sale