1 Reply Latest reply on Nov 19, 2014 2:19 PM by Pete.Green

    Attempt to run automatic update to LightRoom 5.7 fails with error 1402


      When I opened and started to work in LightRoom 5.6 on my Windows 7 64-bit PC a notification was displayed in a popup alerting me that a newer version, version 5.7 was available and asked me if I wanted to install it.  I clicked yes, and was taken to an Adobe page to download the upgrade.  So far, so good.  The 976MB “Lightroom_5_LS11_win_5_7.exe” file successfully downloaded.  Sadly, when I attempted to run this exe, it failed to complete, displaying the following error message in a popup.



      Error 1402.Could not open key:


      898618\2C99E910090657044B644883E7FA075A. Verify

      that you have sufficient access to that key, or contact your support personnel.


      While the exe file provided by Adobe did not harm my existing LR 5.6 installation, I “think” I would like to install their Automatic Update, but am unable to do so.



      Peter Sale