2 Replies Latest reply on Nov 19, 2014 4:23 PM by DeJacqueline

    MP3 Music does not work.

    DeJacqueline

      I just upgraded to Adobe Premiere Elements 13 so that I could use music in .MP3 format.  But it still doesn't let me use this music.  Can you tell what I am doing wrong?

      I get a message that says "The importer reported a generic error"

        • 1. Re: MP3 Music does not work.
          A.T. Romano Level 7

          DeJacqueline

           

          What computer operating system is your Premiere Elements 13 installed on?

           

          Are you working with iTunes music in the Premiere Elements 13 Editor? If so, please convert the music to wav version in iTunes, and then import the wav version into the Premiere Elements project (Add Media/Files and Folders.....).

          http://support.apple.com/en-us/HT1550

           

          What is your prior experience with ".mp3 music" in an earlier version of Premiere Elements? In the matter of iTunes music and Premiere Elements, I see no changes.

           

          Please supply more details.

           

          Thank you.

           

          ATR

          • 2. Re: MP3 Music does not work.
            DeJacqueline Level 1

            Hi!  I am using Windows 8.1.  I bought the music through Itunes.  I am pretty sure that I have been able to use MP3 format before with Elements 11.  I will try to do what you are suggesting.