If you purchased the software 5 years ago it will probably not qualify for a platform swap. CS6 software is currently the only version that is eligibile for a platform swap and as far as I can tell it was released less than 3 years ago.
Your only support option is involving Adobe staff that might be able to work with you is likely to be thru chat. IF you are unable to get a chat link thru the following then you should try using a different browser.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
Thanks, yeah, I know I should use chat but I'm just having so much trouble with it. I'll try another computer later, since I've attempted two browsers and a whole computer reboot today on this one, and I just used chat yesterday on this same computer. Was just hoping I might get an employee's attention or something here.
And that's interesting what you said about the platform swap. Initially when I opened a service case to perform a swap, they said it was fine and I could do it through the Licensing Web Site. But of course without my name on the license I can't actually access the LWS. So I hope what they told me initially was correct and I can switch...
Thanks for the thoughts!