1 Reply Latest reply on Nov 19, 2014 9:08 PM by John T Smith

    Why does the required update always crash

    rocky1616

      Every time I download the newest version of creative cloud I process to install it.  Every time after it has been "Downloading Adobe Creative Cloud"  it crashes with the following message:  Adobe Creative Cloud is needed to resolve this problem.  However, it is missing or damaged.  Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'.

       

      Then finally I follow that link and download the SAME INSTALLER and the same problem happens.  I figured this problem would be resolved but this has been going on for at least a month.  What is wrong.