The only one who can make that kind of deal is Adobe. And, we are not Adobe. Rather user to user.
Did you purchase 12 direct from Adobe? That would be a plus. But, you are probably well beyond the within 30 days of purchase which would be an overwhelming negative. But, this is an Adobe call.
If you did not purchase direct from Adobe, then you would have to deal with the return refund policy of the seller from whom you purchased the product.
You appear to have already Adobe contact information. But, if you need a suggested link to Adobe Chat Orders, please let us know.
Appreciate the feedback, are you aware of any Adobe Customer Service phone
numbers, their online support goes nowhere.
In a message dated 11/19/2014 8:12:41 P.M. Mountain Standard Time,
Failed premier 12
created by A.T. Romano (https://forums.adobe.com/people/A.T.+Romano) in
Premiere Elements - View the full discussion
I have gotten occasional favorable feedback on this route for refund within 30 days of purchase from Adobe direct
Membership, Account, Payment
Payments, Invoices, orders
If the link does not hold its set, then you will need to navigate to Chat Panel using the above titles as guides.
I do not have any telephone numbers. But a Google Search bring up the telephone number 1-800-833-6687 which is
described as Adobe Systems, Custom Service.