6 Replies Latest reply on Dec 18, 2014 9:26 AM by Just doing my job

    Uninstalling Flash Player 13.0.0.206 after Installing 15.0.0.223?

    Just doing my job

      This is really weird.  Maybe I am missing something.  I installed the new version of Flash Player,15.0.0.223, and it installed correctly but, the uninstaller did not remove version 13.0.0.206.  I tried to uninstall it manually and it only worked on the local machine but, when a user logs into the domain it still shows that it is installed.  When I log in as the user after giving them local admin rights, I still cannot get it uninstalled.  In fact it comes up with a dialogue box telling me that I need admin rights in order to uninstall it.  Is anybody else having this problem?  Does anybody have an answer for this?  I am stuck.

        • 1. Re: Uninstalling Flash Player 13.0.0.206 after Installing 15.0.0.223?
          pwillener Level 8

          Installing a new Flash Player version should automatically uninstall any older versions.  Sometimes the old modules may be in use; in this case a Windows restart will delete the old version completely.

           

          If that does not remove the old version, can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash

          • 2. Re: Uninstalling Flash Player 13.0.0.206 after Installing 15.0.0.223?
            Just doing my job Level 1

            Pat,

             

            Thank you for answering my post.  I tried to uninstall it once again and did what you said but, it I get a message telling me I do not have the admin rights.  As you requested here are the contents of the FlashInstall.log file.  Any help will be greatly appreciated. - Jim

             

            =O====== M/11.1.102.62 2012-02-16+22-24-18.486 ========

            0000 [I] 00000010 "C:\Users\Tech\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -dlm -install

            0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0004 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0006 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_1_102.ocx

            0007 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe

            0008 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.dll

            0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0010 [I] 00000011 1

            =X====== M/11.1.102.62 2012-02-16+22-24-21.157 ========

             

             

            =O====== M/12.0.0.38 2014-01-24+14-18-31.982 ========

            0000 [I] 00000010 "C:\Users\JAIMED~1.GCD\AppData\Local\Temp\{2D07A90A-F0C0-4E63-BAFC-7A8BFD7AFF19}\InstallF lashPlayer.exe" -install -skipARPEntry -iv 8 -au 0

            0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2

            0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0003 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.dll 5

            0004 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.dll 5

            0005 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe 5

            0006 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe 5

            0007 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_11_1_102_ActiveX.exe/ 2

            0008 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_12_0_0_38.ocx

            0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_38_ActiveX.exe

            0010 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_38_ActiveX.dll

            0011 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

            0012 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0013 [I] 00000012

            =X====== M/12.0.0.38 2014-01-24+14-18-34.065 ========

             

             

            =O====== M/12.0.0.44 2014-02-05+17-08-27.025 ========

            0000 [I] 00000010 "C:\Windows\TEMP\{1664FA30-293F-4DB4-AA6C-344006FEE4D8}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

            0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2

            0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0004 [I] 00000013 C:\Windows\TEMP\{84ED1A16-B3B3-4F78-BA19-21E33B51F43C}\Flash64_12_0_0_44.ocx

            0005 [I] 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_44_ActiveX.exe

            0006 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_44_ActiveX.exe

            0007 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_44_ActiveX.dll

            0008 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

            0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0010 [I] 00000012

            =X====== M/12.0.0.44 2014-02-05+17-08-29.103 ========

             

             

            =O====== M/12.0.0.70 2014-02-21+18-09-16.088 ========

            0000 [I] 00000010 "C:\Windows\TEMP\{C5C399A3-72D1-4F5A-84B9-0AE71F2E82FE}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

            0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2

            0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0004 [I] 00000013 C:\Windows\TEMP\{7F80065D-CBF5-4AAF-81FA-0C2FDE874208}\Flash64_12_0_0_70.ocx

            0005 [I] 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.exe

            0006 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.exe

            0007 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.dll

            0008 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

            0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0010 [I] 00000012

            =X====== M/12.0.0.70 2014-02-21+18-09-18.098 ========

             

             

            =O====== M/12.0.0.77 2014-03-12+14-08-39.359 ========

            0000 [I] 00000010 "C:\Windows\TEMP\{4640A829-FE2D-4089-A8ED-BAD8CABBD4B7}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

            0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0003 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.dll 5

            0004 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.dll 5

            0005 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.exe 5

            0006 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.exe 5

            0007 [I] 00000013 C:\Windows\TEMP\{9A6EAFCB-7E2A-40A7-ACF7-BAC582C301D3}\Flash64_12_0_0_77.ocx

            0008 [I] 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.exe

            0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.exe

            0010 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.dll

            0011 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

            0012 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0013 [I] 00000012

            =X====== M/12.0.0.77 2014-03-12+14-08-42.747 ========

             

             

            =O====== M/13.0.0.206 2014-05-02+14-08-11.979 ========

            0000 [I] 00000010 "C:\Windows\TEMP\{27BE0DDB-0871-4B81-B8BF-94215518DA4B}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295

            0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/13.0 2

            0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0004 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.dll 5

            0005 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.dll 5

            0006 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.exe 5

            0007 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.exe 5

            0008 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_13_0_0_206.ocx

            0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_206_ActiveX.exe

            0010 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_206_ActiveX.dll

            0011 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

            0012 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0013 [I] 00000012

            =X====== M/13.0.0.206 2014-05-02+14-08-14.692 ========

             

             

            =O====== M/13.0.0.206 2014-06-02+12-49-03.790 ========

            0000 [I] 00000010 "C:\Users\JAIMED~1.GCD\AppData\Local\Temp\{85F9C353-FF2A-4FE6-98AB-9C7419EF9765}\InstallF lashPlayer.exe" -install -skipARPEntry -iv 2 -au 4294967295

            0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_13_0_0_206.ocx

            0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_206_ActiveX.exe

            0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_206_ActiveX.dll

            0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

            0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0008 [I] 00000012

            =X====== M/13.0.0.206 2014-06-02+12-49-06.034 ========

             

             

            =O====== M/13.0.0.214 2014-06-02+13-08-34.977 ========

            0000 [I] 00000010 "C:\Windows\TEMP\{441AB12C-8880-4377-8726-A5AB244EB048}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295

            0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_13_0_0_214.ocx

            0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_214_ActiveX.exe

            0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_214_ActiveX.dll

            0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

            0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0008 [I] 00000012

            =X====== M/13.0.0.214 2014-06-02+13-08-45.015 ========

             

             

            =O====== M/14.0.0.145 2014-07-09+15-08-06.540 ========

            0000 [I] 00000010 "C:\Windows\TEMP\{219633A9-D42A-40B7-89E2-85C2B7436855}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

            0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/14.0 2

            0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0004 [I] 00000013

            0005 [I] 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_14_0_0_145_ActiveX.exe

            0006 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_14_0_0_145_ActiveX.exe

            0007 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_14_0_0_145_ActiveX.dll

            0008 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

            0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0010 [I] 00000012

            =X====== M/14.0.0.145 2014-07-09+15-08-09.164 ========

             

             

            =O====== M/15.0.0.152 2014-09-10+15-08-38.234 ========

            0000 [I] 00000010 "C:\Windows\TEMP\{6471FD0B-E003-4240-9BE5-3D9BB7F62CAB}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295

            0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/15.0 2

            0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0004 [I] 00000013

            0005 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_152_ActiveX.exe

            0006 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_152_ActiveX.dll

            0007 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

            0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0009 [I] 00000012

            =X====== M/15.0.0.152 2014-09-10+15-08-41.111 ========

             

             

            =O====== M/15.0.0.167 2014-09-24+14-08-05.002 ========

            0000 [I] 00000010 "C:\Windows\TEMP\{5DEABEF4-A071-46A4-83E7-21A604097EE2}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

            0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0003 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_152_ActiveX.dll 5

            0004 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_152_ActiveX.dll 5

            0005 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_152_ActiveX.exe 5

            0006 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_152_ActiveX.exe 5

            0007 [I] 00000013

            0008 [I] 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.exe

            0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.exe

            0010 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.dll

            0011 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

            0012 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0013 [I] 00000012

            =X====== M/15.0.0.167 2014-09-24+14-08-08.253 ========

             

             

            =O====== M/15.0.0.189 2014-10-22+16-53-58.806 ========

            0000 [I] 00000010 "C:\Users\JAMES~1.PIC\AppData\Local\Temp\{EEE58783-01CE-477C-9890-EE15D879EE95}\InstallFl ashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295

            0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0003 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.dll 5

            0004 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.dll 5

            0005 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.exe 5

            0006 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.exe 5

            0007 [I] 00000013

            0008 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.exe

            0009 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.dll

            0010 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

            0011 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0012 [I] 00000012

            =X====== M/15.0.0.189 2014-10-22+16-54-02.823 ========

             

             

            =O====== M/15.0.0.223 2014-11-12+16-08-09.467 ========

            0000 [I] 00000010 "C:\Windows\TEMP\{A114ACB5-601D-42A9-BC8D-9D8E9B44C73D}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

            0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0003 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.dll 5

            0004 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.dll 5

            0005 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.exe 5

            0006 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.exe 5

            0007 [I] 00000013

            0008 [I] 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.exe

            0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.exe

            0010 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.dll

            0011 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

            0012 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

            0013 [I] 00000012

            =X====== M/15.0.0.223 2014-11-12+16-08-23.474 ========

            • 3. Re: Uninstalling Flash Player 13.0.0.206 after Installing 15.0.0.223?
              jeromiec83223024 Adobe Employee

              My understanding is that the "5" here is an error code indicating that the uninstaller didn't have permission to remove these files.

              0003 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.dll 5

              0004 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.dll 5

              0005 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.exe 5

              0006 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.exe 5

               

              If you've downloaded and are running the newest available installer, then it's probably that the registry keys associated with Flash have become corrupted.

              Uninstall Flash Player | Windows

               

              You can definitely try blowing away C:\windows\system32\Macromed\Flash\ and then retrying an uninstall/reinstall, but I think you're still going to see those registry entries.

               

              You can try deleting them from regedit, but I think you'll probably get permission denied, even with admin rights:

              \Computer\HKEY_LOCAL_MACHIINE\SOFTWARE\Macromedia

               

              Naturally, all of the good advice about backing up, setting restore points and you're taking your data and/or system stability into your own hands is in effect when editing the registry.

              • 4. Re: Uninstalling Flash Player 13.0.0.206 after Installing 15.0.0.223?
                Just doing my job Level 1

                Thank you.  I pretty much did as you said with a few exceptions and I was able to uninstall version 13 from all of my machines.  I blew away the flash directory and the registry key.  Then made the end user an admin.  I was able to uninstall and then re-install with the latest version.  Thanks again and have a happy holiday.

                • 5. Re: Uninstalling Flash Player 13.0.0.206 after Installing 15.0.0.223?
                  jeromiec83223024 Adobe Employee

                  Glad to hear it.  If you have some feedback that will improve our guidance, I'm definitely interested.

                  • 6. Re: Uninstalling Flash Player 13.0.0.206 after Installing 15.0.0.223?
                    Just doing my job Level 1

                    Jeromie,

                     

                    Thank you for your reply.  The steps I had to take were as follows.

                     

                    1.  I had to make the end user an admin.

                    2.  Uninstalled version 15 first then I tried to uninstall 13.  The

                    uninstall for 13 did not work under the user.

                    3.  I then logged into my account and deleted the folder

                    C:\Windows\System32\Macromed\Flash.  Sometimes this worked and sometimes it

                    didn't.

                    4.  Then I deleted the key

                    5.  I deleted everything out of the Recycle bin then shut down.

                    6.  When the PC rebooted I then logged in as the user tried to delete

                    C:\Windows\System32\Macromed\Flash once again.

                    7.  I uninstalled version 15 first then 13.

                    8.  I installed the latest version of Adobe Flash Player.

                     

                    It worked differently on each PC but the concept was the same.  I had to

                    delete the registry key in order to get version 13 uninstalled.  If you had

                    not given this idea, I would not have been able to do this.  Thank you so

                    much for the help.

                     

                    Have a happy holiday,

                     

                     

                     

                    James Pickett

                    Systems Administrator

                    GatewayCDI

                    909 North 20th Street

                    Saint Louis, MO 63106

                    314-535-1888 x6317

                    www.buildyourbrand.com

                     

                    On Wed, Dec 17, 2014 at 5:58 PM, Jeromie Clark <forums_noreply@adobe.com>