5 Replies Latest reply on Nov 20, 2014 7:47 PM by A.T. Romano

    JERKY PLAYBACK

    gavin marshall

      My playback is jerky, even on old but recent projects that weren't before. Other video editing software is fine

        • 1. Re: JERKY PLAYBACK
          John T Smith Adobe Community Professional & MVP

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
          •You MUST use an account with Administrator Privileges to run Premiere Elements
          •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
          •If you are getting error message(s), what is the full text of the error message(s)?
          •What were you doing when the problem occurred?
          •What other software are you running?
          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
          •How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
          And some other questions...
          •What are you editing, and does your video have a red line over it BEFORE you do any work?
          •Which version of Quicktime do you have installed?

          •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
          •What is your exact graphics adapter driver version?
          •Have you gone to the vendor web site to check for a newer driver?
          •For Windows, do NOT rely on Windows Update to have current driver information
          •-you need to go direct to the vendor web site and check updates for yourself
          •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
          •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

           

          Exactly what is INSIDE the video you are editing?

          Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588

          Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing

          https://forums.adobe.com/thread/1070933 for screen shot instructions

          Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

          • 2. Re: JERKY PLAYBACK
            A.T. Romano Level 7

            gavin marshall

             

            The answers are in the details. So please more details of your situation.

             

            All important, but most immediate questions

            a. What version of Premiere Elements and on what computer operating system?

            b. Where is the playback jerky - in the preview area in Edit or in the export or both?

            If jerky in playback in Edit area, are you looking at an unrendered or rendered Timeline?

            c. What are the properties of the source media and what are you (manually) or the project (automatically - if it applies to your version)

            setting as the project preset to match the properties of the source media? Please include information related to file extension and interlaced

            or progressive frame rates.

             

            Let us start here and then decide what next.

             

            ATR

            • 3. Re: JERKY PLAYBACK
              gavin marshall Level 1

              Hi ATR

              Thanks for getting back

              I deleted Quicktime from my computer and it has fixed the problem.

              There must have some sort of incompatibility

              Thanks again

              Gav

              • 4. Re: JERKY PLAYBACK
                gavin marshall Level 1

                Hi John

                Thanks for getting back

                I deleted Quicktime from my computer and it has fixed the problem.

                There must have some sort of incompatibility

                Thanks again

                Gav

                • 5. Re: JERKY PLAYBACK
                  A.T. Romano Level 7

                  gavin marshall

                   

                  QuickTime is a requirement. Deletion of it may have solved the here and now situation (not sure why), but you are headed for more trouble without it.

                  The most obvious need is to have presets to use in Publish+Share/Computer/QuickTime for exporting of .mov files. Other exports are similarly

                  affected. And, codecs from the QuickTime players have varied uses.

                   

                  Please review and consider.

                   

                  Thank you.

                   

                  ATR