2 Replies Latest reply on Nov 20, 2014 4:25 PM by A.T. Romano

    Adobe Premiere Elements 9 keeps crashing

    comicchick

      Does anyone know how to repair this?  It either opens with a blank screen; I can't load anything because the timeline is not there.  Or it will immediately crash after selecting a project. 

        • 1. Re: Adobe Premiere Elements 9 keeps crashing
          John T Smith Adobe Community Professional & MVP

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
          •You MUST use an account with Administrator Privileges to run Premiere Elements
          •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
          •If you are getting error message(s), what is the full text of the error message(s)?
          •What were you doing when the problem occurred?
          •What other software are you running?
          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
          •How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
          And some other questions...
          •What are you editing, and does your video have a red line over it BEFORE you do any work?
          •Which version of Quicktime do you have installed?

          •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
          •What is your exact graphics adapter driver version?
          •Have you gone to the vendor web site to check for a newer driver?
          •For Windows, do NOT rely on Windows Update to have current driver information
          •-you need to go direct to the vendor web site and check updates for yourself
          •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
          •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

          • 2. Re: Adobe Premiere Elements 9 keeps crashing
            A.T. Romano Level 7

            comicchick

             

            How long did the program work for you before the problems that you describe set in?

             

            What computer operating system is involved? Are you working from the 9.0.1 Update of the program?

             

            Does the problem exist with and without the antivirus and firewall(s) disabled?

             

            Then there are the usual drill questions - I will give you just a few for starters

            a. Running the program from a User Account with Administrative Privileges?

            b. Latest version of QuickTime installed?

            c. Version 9 was particular prone to display issues so we could go after the video card/graphics card angle

            and maybe even the BadDrivers.txt file deletion. But I would prefer not to go into detail on that until we know

            the answers to the above questions in my post.

             

            Do you have installation files or installation disc as well as purchased serial number in case we

            have to resort to an uninstall/reinstall later?

             

            We will be watching for your follow up.

             

            ATR