6 Replies Latest reply on Nov 23, 2014 7:42 AM by abide in him

    Can't update Camera RAW 6.7.1 on Mac for CS 5

    abide in him

      Mac OS X 10.7.5

      Running PS Cs5 version 12.0 w: camera raw 6.0

      Need camera raw 6.7.1

       

      Camera RAW update fails. Says I need Application manager.

       

      Application Manager update fails. "Installer failed to initialize. Please download support advisor to detect problem".

      Clink link for "Get Support Advisor" and site says "Support Advisor has been discontinued".

       

      Spent 1.5 hours searching for help, got to a chat only to be told there is no longer chat support for Cs5. Was sent here: Re: [CS5.5] Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.

       

      This article suggest going to Library/Logs/Adobe/Installer. My system only reads: Library/Logs/Adobe. I don't have an Installer option.

       

      This is taking so much time and I need to be able to pull my Canon 5d mk iii images into adobe camera raw. I fear my only option is to upgrade to Creative Cloud, which makes me frustrated when I have software that I've already purchased. Help?!?!