I've used Adobe Sendnow for a long time, now that the transition has happened - I just tried to send a bunch of M4V files to a client (their live performance is tonight...and they required a last minute name-change) and now Adobe Send is telling me I need to upgrade, but the upgrade page just takes me to the normal subscription page, and when I check my account details it says that my subscription is paid and active.
This is so critical it's freaking me out. Client is very, very nervous.
Can someone please let me know what I need to do to resolve this?
All the paid options are available to me on the send page, like Logo's - personalised links etc... when I try to add M4V's from the 'files' page (they are already uploaded to the server) I get the warning and get told that my files were removed.
It's a bug in Send.
It works if I add them from the +Add files dialog box on the send page, just not from the files page by 'ticking' the files and selecting 'send' from the menu above the file list.
This is reproducible in Chrome and IE.
Yes, there is a bug (introduced recently). The good news is that there is are two easy workarounds.
The issue is that with a recent change to the service. we delayed a check of your account status (Free or Paid) until you go to the Send tool. This was to make the sign-in faster. Unfortunately, we missed the case that you just encountered, much to our chagrin. We'll get it fixed, but in the meantime, the workarounds should let you get your work done.
Apologies for the inconvenience, and thanks for alerting us to the problem.