6 Replies Latest reply on Nov 21, 2014 12:55 PM by Unexpected crash

    Unexpected After Effects CS6 crash... Please, help!

    Unexpected crash

      Hi, I've been using After Effects CS6 with my macbook pro retina for almost 2 years without a problem, but today when I loaded the software I got an alert message and AE loading ended... I've tried again and again after restarting my laptop, after installing the last update, etc. but no success, AE crashes all the time! I can't find how to solve the issue and I would appreciate if you can help me.

      The messatge I get every time I try to open the software is: Last log message was: <140735276311312> <D_MCp_SetupExporterModule> <5> Ignoring: 1450143565 1145587267

      Error-Message-AECS6.jpg

      How could I solve the problem?

      Many Thanks!!!

      Pere

        • 1. Re: Unexpected After Effects CS6 crash... Please, help!
          Szalam Adobe Community Professional & MVP

          Has anything changed recently on your computer? Have you updated your OS? Has your computer installed any updates to software? Have you installed any new software or hardware?

          Also, check this: fixing permissions problem that impedes start of Adobe applications

          • 2. Re: Unexpected After Effects CS6 crash... Please, help!
            Unexpected crash Level 1

            Hi Szalam!

            No, I run mavericks, I haven't installed any updates lately or new software or hardware...

            • 3. Re: Unexpected After Effects CS6 crash... Please, help!
              Szalam Adobe Community Professional & MVP

              If that link I gave doesn't help, try this one: troubleshooting QuickTime errors with After Effects and this one: Hang| Initializing MediaCore | Startup screen | After Effects, Premiere Pro

              What is the exact version number of your OS and of After Effects?

              • 4. Re: Unexpected After Effects CS6 crash... Please, help!
                Unexpected crash Level 1

                Thanks! No, that link didn't help. I'll try with the new ones and see.

                Os version is: 10.9.4 and AE version is: 11.0.4

                • 5. Re: Unexpected After Effects CS6 crash... Please, help!
                  Todd_Kopriva Level 8

                  Paste the first 100 or so lines of the crash log here.

                  • 6. Re: Unexpected After Effects CS6 crash... Please, help!
                    Unexpected crash Level 1

                    Hi Todd, here the lines. I hope you can help me.

                    Thanks!

                     

                     

                     

                    Process:    

                    After Effects [13002]
                    Path:        /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/After Effects
                    Identifier:  com.adobe.AfterEffects
                    Version:     11.0.4 (11.0.4)
                    Code Type:   X86-64 (Native)

                    Parent Process:  launchd [231]

                    Responsible: After Effects [13002]
                    User ID:     501

                     

                    Date/Time:   2014-11-21 21:52:10.230 +0100
                    OS Version:  Mac OS X 10.9.4 (13E28)

                    Report Version:  11

                    Anonymous UUID:  7B053990-7020-297C-DD17-72CFB8BB1C6B

                     

                     

                    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

                     

                    Exception Type:  EXC_BAD_ACCESS (SIGABRT)

                    Exception Codes: KERN_INVALID_ADDRESS at 0x000000018442b3f4

                     

                    VM Regions Near 0x18442b3f4:

                    MALLOC_LARGE       0000000123e1c000-0000000123e58000 [  240K] rw-/rwx SM=PRV 

                    -->

                    CG shared images   00000001c0003000-00000001c000b000 [   32K] r--/r-- SM=SHM 

                     

                    Application Specific Information:

                    abort() called

                     

                    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                    0   libsystem_kernel.dylib   0x00007fff92365866 __pthread_kill + 10
                    1   libsystem_pthread.dylib  0x00007fff8efa035c pthread_kill + 92
                    2   libsystem_c.dylib        0x00007fff94bf2b1a abort + 125
                    3   U.dylib                  0x0000000102b88f42 U_LoadFrameworkBundle + 562
                    4   com.adobe.dvacore.framework  0x0000000102fdb535 (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 261
                    5   libsystem_platform.dylib 0x00007fff8e5fd5aa _sigtramp + 26

                    6   com.adobe.AfterEffectsLib.framework    0x00000001004ea276 Sc_SaveProjectInTempFolder::Sc_SaveProjectInTempFolder(dvacore::utility::Guid const*) + 248

                    7   com.apple.CoreServices.CarbonCore    0x00007fff9003384f CoreEndianFlipData + 121

                    8   com.apple.CoreServices.CarbonCore    0x00007fff900a8bf0 vCheckLoad + 625

                    9   com.apple.CoreServices.CarbonCore    0x00007fff900a8677 GetIndexedResourceCommon + 160

                    10  PLUG.dylib               0x0000000101f749f3 PLUG_AddSPSuite + 1443
                    11  PLUG.dylib               0x0000000101f70e01 PLUG_GetRoutineInfo + 177
                    12  PIN.dylib                0x0000000101d25834 PIN_CheckVersions + 115908
                    13  PLUG.dylib               0x0000000101f75749 PLUG_AddSPSuite + 4857
                    14  PLUG.dylib               0x0000000101f7604f PLUG_AddSPSuite + 7167
                    15  PLUG.dylib               0x0000000101f76299 PLUG_AddSPSuite + 7753
                    16  PLUG.dylib               0x0000000101f73f06 PLUG_Search + 438

                    17  com.adobe.AfterEffectsLib.framework    0x0000000100454785 CEggApp::InitMembers(bool, bool) + 2257

                    18  com.adobe.AfterEffectsLib.framework    0x0000000100454b4a CEggApp::BirthPlugins(FILE_ScSpecH&) + 130

                    19  com.adobe.AfterEffectsLib.framework    0x0000000100457294 CEggApp::IEggApp(bool, bool) + 1282

                    20  com.adobe.AfterEffectsLib.framework    0x000000010042cda5 CEggApp::CEggApp(bool, bool, int) + 1005

                    21  com.adobe.AfterEffectsLib.framework    0x000000010045bee5 SetAPETerminateFunc(boost::function<void ()> const&) + 709

                    22  com.adobe.AfterEffectsLib.framework    0x000000010045c75d EggMain(bool, bool, bool, bool, bool, bool, char*, bool, int) + 61

                    23  com.adobe.AfterEffects   0x0000000100003aad main + 1677
                    24  com.adobe.AfterEffects   0x000000010000340c start + 52

                     

                    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

                    0   libsystem_kernel.dylib   0x00007fff92366662 kevent64 + 10
                    1   libdispatch.dylib        0x00007fff94576421 _dispatch_mgr_invoke + 239
                    2   libdispatch.dylib        0x00007fff94576136 _dispatch_mgr_thread + 52

                     

                    Thread 2:

                    0   libsystem_kernel.dylib   0x00007fff92365e6a __workq_kernreturn + 10
                    1   libsystem_pthread.dylib  0x00007fff8efa0f08 _pthread_wqthread + 330
                    2   libsystem_pthread.dylib  0x00007fff8efa3fb9 start_wqthread + 13

                     

                    Thread 3:

                    0   libsystem_kernel.dylib   0x00007fff92365e6a __workq_kernreturn + 10
                    1   libsystem_pthread.dylib  0x00007fff8efa0f08 _pthread_wqthread + 330
                    2   libsystem_pthread.dylib  0x00007fff8efa3fb9 start_wqthread + 13

                     

                    Thread 4:

                    0   libsystem_kernel.dylib   0x00007fff92365e6a __workq_kernreturn + 10
                    1   libsystem_pthread.dylib  0x00007fff8efa0f08 _pthread_wqthread + 330
                    2   libsystem_pthread.dylib  0x00007fff8efa3fb9 start_wqthread + 13

                     

                    Thread 5:

                    0   libsystem_kernel.dylib   0x00007fff92365e6a __workq_kernreturn + 10
                    1   libsystem_pthread.dylib  0x00007fff8efa0f08 _pthread_wqthread + 330
                    2   libsystem_pthread.dylib  0x00007fff8efa3fb9 start_wqthread + 13

                     

                    Thread 6:

                    0   libsystem_kernel.dylib   0x00007fff92365716 __psynch_cvwait + 10
                    1   libsystem_pthread.dylib  0x00007fff8efa1c3b _pthread_cond_wait + 727

                    2   com.apple.CoreServices.CarbonCore    0x00007fff900cf800 TSWaitOnCondition + 108

                    3   com.apple.CoreServices.CarbonCore    0x00007fff900cf9ff TSWaitOnConditionTimedRelative + 172

                    4   com.apple.CoreServices.CarbonCore    0x00007fff900a0145 MPWaitOnQueue + 192

                    5   com.adobe.dvacore.framework  0x0000000102f55ce4 dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 200
                    6   com.adobe.dvacore.framework  0x0000000102f52fe3 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 115
                    7   com.adobe.dvacore.framework  0x0000000102f506d3 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 163

                    8   com.adobe.boost_threads.framework    0x00000001091b6ace thread_proxy + 158

                    9   libsystem_pthread.dylib  0x00007fff8ef9f899 _pthread_body + 138
                    10  libsystem_pthread.dylib  0x00007fff8ef9f72a _pthread_start + 137
                    11  libsystem_pthread.dylib  0x00007fff8efa3fc9 thread_start + 13

                     

                    Thread 7:

                    0   libsystem_kernel.dylib   0x00007fff92365716 __psynch_cvwait + 10
                    1   libsystem_pthread.dylib  0x00007fff8efa1c3b _pthread_cond_wait + 727

                    2   com.apple.CoreServices.CarbonCore    0x00007fff900cf800 TSWaitOnCondition + 108

                    3   com.apple.CoreServices.CarbonCore    0x00007fff900cf9ff TSWaitOnConditionTimedRelative + 172

                    4   com.apple.CoreServices.CarbonCore    0x00007fff900a0145 MPWaitOnQueue + 192

                    5   com.adobe.dvacore.framework  0x0000000102f55ce4 dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 200
                    6   com.adobe.dvacore.framework  0x0000000102f52fe3 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 115
                    7   com.adobe.dvacore.framework  0x0000000102f506d3 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 163

                    8   com.adobe.boost_threads.framework    0x00000001091b6ace thread_proxy + 158

                    9   libsystem_pthread.dylib  0x00007fff8ef9f899 _pthread_body + 138
                    10  libsystem_pthread.dylib  0x00007fff8ef9f72a _pthread_start + 137
                    11  libsystem_pthread.dylib  0x00007fff8efa3fc9 thread_start + 13

                     

                    Thread 8:

                    0   libsystem_kernel.dylib   0x00007fff92365716 __psynch_cvwait + 10
                    1   libsystem_pthread.dylib  0x00007fff8efa1c3b _pthread_cond_wait + 727

                    2   com.apple.CoreServices.CarbonCore    0x00007fff900cf800 TSWaitOnCondition + 108

                    3   com.apple.CoreServices.CarbonCore    0x00007fff900cf9ff TSWaitOnConditionTimedRelative + 172

                    4   com.apple.CoreServices.CarbonCore    0x00007fff900a0145 MPWaitOnQueue + 192

                    5   com.adobe.dvacore.framework  0x0000000102f55ce4 dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 200
                    6   com.adobe.dvacore.framework  0x0000000102f52fe3 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 115
                    7   com.adobe.dvacore.framework  0x0000000102f506d3 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 163

                    8   com.adobe.boost_threads.framework    0x00000001091b6ace thread_proxy + 158

                    9   libsystem_pthread.dylib  0x00007fff8ef9f899 _pthread_body + 138
                    10  libsystem_pthread.dylib  0x00007fff8ef9f72a _pthread_start + 137
                    11  libsystem_pthread.dylib  0x00007fff8efa3fc9 thread_start + 13

                     

                    Thread 9:

                    0   libsystem_kernel.dylib   0x00007fff92365716 __psynch_cvwait + 10
                    1   libsystem_pthread.dylib  0x00007fff8efa1c3b _pthread_cond_wait + 727

                    2   com.apple.CoreServices.CarbonCore    0x00007fff900cf800 TSWaitOnCondition + 108

                    3   com.apple.CoreServices.CarbonCore    0x00007fff900cf9ff TSWaitOnConditionTimedRelative + 172

                    4   com.apple.CoreServices.CarbonCore    0x00007fff900a0145 MPWaitOnQueue + 192

                    5   com.adobe.dvacore.framework  0x0000000102f55ce4 dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 200
                    6   com.adobe.dvacore.framework  0x0000000102f52fe3 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 115
                    7   com.adobe.dvacore.framework  0x0000000102f506d3 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 163

                    8   com.adobe.boost_threads.framework    0x00000001091b6ace thread_proxy + 158

                    9   libsystem_pthread.dylib  0x00007fff8ef9f899 _pthread_body + 138
                    10  libsystem_pthread.dylib  0x00007fff8ef9f72a _pthread_start + 137
                    11  libsystem_pthread.dylib  0x00007fff8efa3fc9 thread_start + 13