All of my students are now locked out of using premiere elements because of having to 'authenticate some sort of mpeg2 serial number or code.' We've been using 10.0 for 3 years now and have not had this issue until today. When trying to enter the code online, Adobe's website is not running and cannot input the code. IE, Chrome, etc all do not work. The IT dept here also took all internet restrictions off the students computers and we still cannot get to the authentication website for Adobe. This is a major issue, I need help asap. Thanks
This is not Adobe. Rather user to user.
Is the following the web page that you are trying to reach?
That web page is opening for me but with nothing but the title.
You might want to contact Adobe via its Chat Panel. If so, please click on the following link to try to achieve this purpose.
Adobe ID and Signing In
Adode ID, Sign In, Account Help
If the link does not hold the set, then you will need to navigate to the Chat Panel using the above titles as guides.
The titles are not ideal, especially for a volume license type of arrangement, but hopefully the Adobe representative contacted
can help you or direct you to the appropriate department.
At this time I am not suspecting a video card/graphics card involvement, but, just in case, are your computers with Premiere Elements
10 using a NVIDIA GeForce video card/graphics card?
Please let us know the outcome.
Add On...Has anything changed with regard to the permissions....Administrator Rights in this regard.