3 Replies Latest reply on Nov 21, 2014 9:36 AM by A.T. Romano

    elements 13 activating component

    johnnyspangler

      Hello,

       

      I have done a lot of searching on this topic and can't find anything that is relevant to premier elements 13.  I am hoping that someone can help me.

       

      I am trying to publish a video for the first time and it tells me that I "must activate this component in order to use this feature" 

       

      MPEG2 Component

       

      It gives me a serial number and a web site: http://www.adobe.com/special/encoderactivation/sw_activation02.html

       

      I have tried going to that web page in both internet explorer and in chrome and both show the same blank page.  (and yes, I am online  )

      Untitled.png

       

       

      I have no idea how to get this codec working and I am completely stuck as I can't publish without it

       

      Any help would be amazing

       

      Thanks

      Johnny

        • 1. Re: elements 13 activating component
          mpeg2 encoder

          Have you tried live chat... I have the same issue on version 12 but they wouldn't help as my version is not supported...only 13.

           

          The blank page... no place to insert the code provided

          • 2. Re: elements 13 activating component
            A.T. Romano Level 7

            johnnyspangler

             

            This seems to be an epidemic this morning. Please see

            MPEG2 Authentication Code

             

            Please try the Adobe Chat as detailed in the above link.

             

            Please let us know the outcome.

             

            I see this as a web page availability issue not a version specific one. So Adobe Chat should be able to help you or point you to a department who can.

             

            Please let us know the outcome.

             

            ATR

            • 3. Re: elements 13 activating component
              A.T. Romano Level 7

              mpeg2 encoder

               

              Please re-contact Chat Panel and ask for a supervisor if necessary.

               

              I see this as a web page problem related to your account....not to current version or not. If Adobe Chat for accounts cannot help, then surely it should be able to put you in contact with a department which can.

               

              Depending on the outcome, the following might be a consideration

               

              Uninstall the program, do ccleaner run through (regular cleaner and registry cleaner parts), reinstall the program with antivirus and firewall(s) disabled.

              Be sure to have a good Internet connection. I prefer not to go this route unless desperate since reinstalling Premiere Elements 12 can be a project in itself.

              CCleaner - PC Optimization and Cleaning - Free Download

               

              The rationale behind this would be that when the program gets reinstalled this way, an automatic MPEG2 activation

              will happen via your Internet connection, avoiding the need to go through that web page for MPEG2 activation.

               

              Looking forward to your follow up.

               

              Thank you.

               

              ATR