The mac is running os 10.9.5 its a 2007 2Ghz intel core 2 due with 4GB of ram.
The issues would happen 2-3 times but after force quitting and starting it back up it would eventually work as per normal. now it does it every time without fail. I have tried removing the app and re installing it.
thanks in advance for the help.
After uninstalling, you need to run the cleaner
Uninstall... run the Cleaner... Restart your computer... Reinstall
-using the cleaner after uninstalling and before reinstalling may help
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)