Purchased download of PSE 12 for Wndows Vista in Feb. 2014. Got it to download. When attempting to run the program, as soon as I selected a task, I would get a 'run time' error..know that's a registry problem. Tried uninstall/install several times. Just recently purchased the actual DV disk for the program..have successfully loaded it but on activation the screen hangs up...windows cog spins, goes nowhere. As far as I am able to ascertain, I need to probably deactivate the download software serial number or transfer it to this purchase (they are the same number as the download may have been the issue) - download version is NOT on my computer at this time.
I have been online with Adobe so many times (but only Customer Care, as I can never get through to support) and it is so very frustrating. 'Outsourcing' - not Adobe's best idea.
Any help on this would be greatly appreciated, need to get it installed and up and running within 7 days they say.
ok, I have uninstalled the DV version, and downloaded the online version, but again, when the screen comes up to register, it goes gray and the little cogwheel spins, forever...what do you suppose am I not doing right? Also, once I get there, where do I go to DEACTIVATE or TRANSFER the serial number?