Hi and welcome to the Forum.
I'm just speculating here, but let me see if we can clarify.
Is this the older RoboEngine v4 or the newest Adobe RoboHelp Server
6? What version of Internet Information Services and Windows
operating system is the server operating on?
The two most common issues related to reports have to do with
NTFS permissions being properly set and configuring the Microsoft
Indexing Service which is required to be running at all times.
Are you getting any reports from the Usage Statistics or
other reports? Or, is it just the two reports you mentioned? If you
are able to generate reports of any kind, it would suggest that the
permissions may not be the issue (though I'm not certain). That
would leave the Index Server as a possible culprit. Check with the
Web Admin who works on the server and check this out.
TechNote Permissions
required for RoboHelp Server 6
A similar Permissions document is available for RoboEngine
v4, here
RoboEngine Permissions
Thanx!
john
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Newport, Oregon