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Hi and welcome to the Forum.
I'm just speculating here, but let me see if we can clarify. Is this the older RoboEngine v4 or the newest Adobe RoboHelp Server 6? What version of Internet Information Services and Windows operating system is the server operating on?
The two most common issues related to reports have to do with NTFS permissions being properly set and configuring the Microsoft Indexing Service which is required to be running at all times.
Are you getting any reports from the Usage Statistics or other reports? Or, is it just the two reports you mentioned? If you are able to generate reports of any kind, it would suggest that the permissions may not be the issue (though I'm not certain). That would leave the Index Server as a possible culprit. Check with the Web Admin who works on the server and check this out.
TechNote Permissions required for RoboHelp Server 6
A similar Permissions document is available for RoboEngine v4, here RoboEngine Permissions