4 Replies Latest reply on Nov 25, 2014 6:47 PM by A.T. Romano

    Log in Screen hangs while trying to install upgrade download of elements 13

    janmendoza Level 1

      I downloaded the update of Premier elements 13, tried to run the install.  I  first get a message that says my machine needs to be restarted and I'm given the option to quit or ignore.  I restarted multiple times and still get that message.  I click ignore and the initialization process starts and everything looks fine.  I get the Sign in required, click sign in, put in my username and password then thats where it hangs.  Little boxes just go round and round and no connection.  And.. yes, I do have a connection   Thanks for your help!


      I have windows 7.  See the below screen shots. Thanks!

       

        1st screen.jpg2ndscreen.jpg3rdscreen.jpg