2 Replies Latest reply on Nov 23, 2014 8:51 AM by Derek Kemp

    Camera Raw crashes with use of white balance eye dropper.

    Derek Kemp

      Using PS CC2014.2.1

      Since this update, whenever I use the white balance eyedropper in Camera Raw, if placed over an over exposed region, instead of the dialogue box popping up to warn that the area is too bright, the system just freezes. Have to launch task manager and close PS.

      If eyedropper is placed on non-over exposed (not clipped) area, it seems alright. Anyone else experiencing this?

        • 1. Re: Camera Raw crashes with use of white balance eye dropper.
          Level 5

          Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.

          BOILERPLATE TEXT:

          Note that this is boilerplate text.

          If you give complete and detailed information about your setup and the issue at hand,

          such as your platform (Mac or Win),

          exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,

          your settings in Photoshop > Preference > Performance

          the type of file you were working on,

          machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,

          what troubleshooting steps you have taken so far,

          what error message(s) you receive,

          if having issues opening raw files also the exact camera make and model that generated them,

          if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.

          etc.,

          someone may be able to help you (not necessarily this poster, who is not a Windows user).

          a screen shot of your settings or of the image could be very helpful too.

          Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:

          http://forums.adobe.com/thread/419981?tstart=0

          Thanks!

          • 2. Re: Camera Raw crashes with use of white balance eye dropper.
            Derek Kemp Level 1

            Sorry to have troubled you. I posted a better text on question 6954700.

            I have since discovered that the issue occurs also on my install of CS6 and PS CC. All three versions are doing the same thing now so I have to assume there is something happening within my computer.

            FYI: Windows 7, the issue has never occurred before, over the past several years.The computer is 2008 vintage. A new computer is just being completed, so will see if problem still exists on it.

             

            Thanks, Derek