7 Replies Latest reply on Nov 23, 2014 12:46 PM by Todd_Kopriva

    Adobe After Effects Fails to Launch (Mac OS X Yosemite)

    BradFugere

      Adobe After Effects fails to launch.  Below is the first part of the problem report:

       

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      Process:               After Effects [31820]

      Path:                  /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects

      Identifier:            com.adobe.AfterEffects

      Version:               13.1.1 (13.1.1)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           After Effects [31820]

      User ID:               501

       

       

      Date/Time:             2014-11-23 06:56:35.430 -0600

      OS Version:            Mac OS X 10.10 (14A389)

      Report Version:        11

      Anonymous UUID:        4B93A217-5D67-4085-D62E-95543720B7ED

       

       

      Sleep/Wake UUID:       AF18C852-DEE3-434A-B584-D41E86FA77DC

       

       

      Time Awake Since Boot: 57000 seconds

      Time Since Wake:       1300 seconds

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_CRASH (SIGABRT)

      Exception Codes:       0x0000000000000000, 0x0000000000000000

       

       

      Application Specific Information:

      terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: dva_exception::what() error.

      abort() called

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   libsystem_kernel.dylib         0x00007fff8bcb3282 __pthread_kill + 10

      1   libsystem_c.dylib             0x00007fff884f6b73 abort + 129

      2   libc++abi.dylib               0x00007fff8bc5ba21 abort_message + 257

      3   libc++abi.dylib               0x00007fff8bc839b9 default_terminate_handler() + 243

      4   libobjc.A.dylib               0x00007fff908876db _objc_terminate() + 124

      5   libc++abi.dylib               0x00007fff8bc810a1 std::__terminate(void (*)()) + 8

      6   libc++abi.dylib               0x00007fff8bc80d48 __cxa_rethrow + 99

      7   com.adobe.dvacore.framework   0x0000000103486ee7 dvacore::debug::DebugDatabase::Instance() + 247

      8   com.adobe.AfterEffectsLib.framework 0x000000010027724f egg::dvainit::InitDVAClient(bool) + 655

      9   com.adobe.AfterEffects         0x0000000100002f51 main + 1393

      10  com.adobe.AfterEffects         0x00000001000029d4 start + 52

       

       

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib         0x00007fff8bcb422e kevent64 + 10

      1   libdispatch.dylib             0x00007fff8cee8a6a _dispatch_mgr_thread + 52

       

       

      Thread 2:

      0   libsystem_kernel.dylib         0x00007fff8bcb3946 __workq_kernreturn + 10

      1   libsystem_pthread.dylib       0x00007fff938024a1 start_wqthread + 13

       

       

      Thread 3:

      0   libsystem_kernel.dylib         0x00007fff8bcb3946 __workq_kernreturn + 10

      1   libsystem_pthread.dylib       0x00007fff938024a1 start_wqthread + 13

       

       

      Thread 4:

      0   libsystem_kernel.dylib         0x00007fff8bcb3946 __workq_kernreturn + 10

      1   libsystem_pthread.dylib       0x00007fff938024a1 start_wqthread + 13

       

       

      Thread 5:

      0   libsystem_kernel.dylib         0x00007fff8bcb3946 __workq_kernreturn + 10

      1   libsystem_pthread.dylib       0x00007fff938024a1 start_wqthread + 13

       

       

      Thread 0 crashed with X86 Thread State (64-bit):

        rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff5fbff128  rdx: 0x0000000000000000

        rdi: 0x000000000000130f  rsi: 0x0000000000000006  rbp: 0x00007fff5fbff150  rsp: 0x00007fff5fbff128

         r8: 0x0000000000000000   r9: 0x00007fff88520d90  r10: 0x0000000008000000  r11: 0x0000000000000206

        r12: 0x00007fff5fbff2b0  r13: 0x0000000000000000  r14: 0x00007fff773e6300  r15: 0x00007fff5fbff190

        rip: 0x00007fff8bcb3282  rfl: 0x0000000000000206  cr2: 0x00007fff75958fd8

       

      Logical CPU:     0

      Error Code:      0x02000148

      Trap Number:     133

       

       

       

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      What could be causing this failure to startup?  I have uninstalled, deleted preferences, reinstalled.  I have set all adobe folders to "read/write" (which is what adobe keeps telling me I need to do).

       

      Thanks! 

       

      - Brad Fugere