2 Replies Latest reply on Nov 23, 2014 4:58 PM by A.T. Romano

    Premier Elements 13 not recognizing dvd burner

    zphotoguy

      Getting a "burner not found" message when trying to burn a dvd. Neither my stock dvd drive on my laptop nor a usb dvd burner are recognized, but are recognized by other applications and I can see them on the computer menu.

        • 1. Re: Premier Elements 13 not recognizing dvd burner
          John T Smith Adobe Community Professional & MVP

          Things and Software to AVOID when authoring/burning a disc... says Encore, but also applies to Premiere Elements and disc burning

          .

          Start --> http://forums.adobe.com/thread/608660

          #2 has WHY Explained http://forums.adobe.com/thread/607390

          Plus http://forums.adobe.com/thread/562941

          http://helpx.adobe.com/creative-suite/kb/cd-dvd-drive-recognized-application.html

          .

          Set your Premiere Elements DVD output to a folder on your hard drive and then use the FREE Imgburn to burn the folder to disc for DVD... Premiere Elements 13 WILL write a DVD or BluRay to an ISO (send the author a PayPal donation if you like his program)

          .

          Set your Encore DVD/BluRay output to an ISO file or to a folder on your hard drive and then use the FREE Imgburn to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)

          .

          Read http://forums.adobe.com/thread/1322583 for notes on installing Imgburn WITHOUT any toolbar add-ons... Set Imgburn to use the slowest burn speed your drive and media will use... I set my burn speed to 1x and let Imgburn adjust to the actual minimum

          • 2. Re: Premier Elements 13 not recognizing dvd burner
            A.T. Romano Level 7

            zphotoguy

             

            Premiere Elements 13 on what computer operating system?

             

            Are your computer burners

            a. Blu-ray DVD CD type

            or

            b. DVD CD type

             

            Three things to get out of the way although they are not high on my list of fixes for this type of issue...

            1. Go to Edit Menu/Preferences/General and the preference related to Intel HD Graphics 2000 and Higher and determine if it makes a difference to the burner recognition issue if the preference is enabled or not.

            2. Does the problem exist with and without the antivirus and firewall(s) enabled?

            3. Delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 13.0 Folder in which it exists. For now I am assuming you are working on Windows 7, 8, or 8.1 64 bit.

            Local Disk C

            Users

            Owner

            AppData

            Roaming

            Adobe

            Premiere Elements

            13.0

            and in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 13.0 Folder in which it exists.

            Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.

             

            How did you install the program - installation files from Adobe or installation disc from authorized reseller? This may come down to a uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled.

             

            Is this a "it worked before but not now" or "it never worked before" type issue? Are you getting any no plugin dll messages?

             

            Let us start here and then decide what next?

             

            Thanks.

             

            ATR

             

            Add On...There is one user who reported a particular codec fix for this type of problem. I will see if I can find those threads.