Hi. I have had Premiere Pro CC 2014 - Trial version working for the past 4-5 days (~19 Nov 2014), but now it crashes on loading at the splash screen stage with the following signature. [Note it takes about 30-60 seconds to get to the splash screen when loading].
I've re-installed the video drivers (as per a previous post), but the problem isn't fixed. I haven't installed anything else except MediaFire, but this didn't cause the crash previously and don't allow it to load on boot. Windows 7 is updated fully again today. Will I have to do a clean boot and then see if PP works?
Any help appreciated.
Problem Event Name: BEX64
Application Name: Adobe Premiere Pro.exe
Application Version: 18.104.22.168
Application Timestamp: 5426694c
Fault Module Name: amdocl64.dll
Fault Module Version: 2.4.650.9
Fault Module Timestamp: 4e0e8b89
Exception Offset: 00000000003a704c
Exception Code: c0000417
Exception Data: 0000000000000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: b5ec
Additional Information 2: b5ecbc54ea63b153c04fd19c705f7036
Additional Information 3: 841a
Additional Information 4: 841ac5e7b32fbb0f3bce232b1c9a5e20
Removing amdocl64.dll has allowed PP to load.
Like others, I'd like to know what this dll is, before deleting it completely.
I'll keep searching Google. Many of Google links head back to sites similar to this one without any info on what the DLL is for.
(I generally know what a DLL is). Perhaps it is linked to an AMD CPU (I don't have) or GPU (I doubt I have).