-
1. Re: After trial with adobe pro XI I ordered the program ($14.95). Order has been confirmed. But I cannot get it to download on the computer in question. I continually end up back with trial program. How do I get to my full, non-trial system?
ANAND8502 Nov 25, 2014 3:49 AM (in response to EddyMercyx)Hi EddyMercyx,
Please launch the trial version of Acrobat.
Click on 'License this software' and sign in using your Adobe id and password which was used to purchase the subscription.
It should convert your trial to the full version.
Regards,
Anand
-
2. Re: After trial with adobe pro XI I ordered the program ($14.95). Order has been confirmed. But I cannot get it to download on the computer in question. I continually end up back with trial program. How do I get to my full, non-trial system?
EddyMercyx Nov 25, 2014 7:35 AM (in response to ANAND8502)Unfortunately, after doing that, the system wants me to enter the serial number I used to get the trial subscription. I cannot find that number as of now.
J. Craig Currie
[cid:image002.png@01CEEB66.13D598C0]
1600 Market Street, Suite 2500 - Philadelphia, PA 19103
Currie@phillylaw.net<mailto:DMauro@phillylaw.net> - www. phillylaw.net
T: 215-564-0833 - Toll Free: 877-478-8529 - F: 215-523-7911
-
3. Re: After trial with adobe pro XI I ordered the program ($14.95). Order has been confirmed. But I cannot get it to download on the computer in question. I continually end up back with trial program. How do I get to my full, non-trial system?
ANAND8502 Nov 25, 2014 7:56 AM (in response to EddyMercyx)
Hi EddyMercyx,I can see the subscription under your email account Currie@phillylaw.net and it says that it has been activated on two machines.
You do not need a serial number to activate the subscription, the email id used to purchase the product should activate it.
Do you also get any message to deactivate it on all machines?
Regards,
Anand
-
4. Re: After trial with adobe pro XI I ordered the program ($14.95). Order has been confirmed. But I cannot get it to download on the computer in question. I continually end up back with trial program. How do I get to my full, non-trial system?
EddyMercyx Nov 25, 2014 8:00 AM (in response to ANAND8502)I am handicapped right now, i.e., the machine I wanted to load with the AA pro XI is at home and I am at work right now. Through work I have AAproXI loaded on two machines (here in my office). I'll have to fuss with the home machine tonight. Thanks for your help. I may need to radio back to you.
J. Craig Currie
[cid:image002.png@01CEEB66.13D598C0]
1600 Market Street, Suite 2500 - Philadelphia, PA 19103
Currie@phillylaw.net<mailto:DMauro@phillylaw.net> - www. phillylaw.net
T: 215-564-0833 - Toll Free: 877-478-8529 - F: 215-523-7911
-
5. Re: After trial with adobe pro XI I ordered the program ($14.95). Order has been confirmed. But I cannot get it to download on the computer in question. I continually end up back with trial program. How do I get to my full, non-trial system?
ANAND8502 Nov 25, 2014 8:04 AM (in response to EddyMercyx)Hi EddyMercyx,
In this case you can deactivate Acrobat on one of the office machines and then try to reactivate it on the home machine.
Please let me know how it goes.
Regards,
Anand


