2 Replies Latest reply on Apr 3, 2015 8:02 PM by brittanyj60243836

    Creative Cloud Installer gets half way through downloading the desktop app then just disappears, without downloading, why is that?

    jowalton.nz

      Creative Cloud Installer gets half way through downloading the desktop app then just disappears, without downloading, why is that?

       

      I have recently purchased a student subscription to the 'complete package', my credit card was charged.  Then I download the Creative Cloud Installer from the website, that's fine, then I double click the Creative Cloud Installer as per instructions, it starts downloading the desktop app, but only gets to about halfway then just disappears. 

       

      I've tried using both safari and chrome, restarting my computer, but neither has worked.

       

      I have noticed that the website will not keep me logged in for long either, it keeps switching to BUY instead of DOWNLOAD. 

       

      Any ideas?