1 Reply Latest reply on Nov 25, 2014 8:33 AM by John T Smith

    "Adobe Premiere Pro CS6 has stopped working" but was working fine a week ago...


      On my desktop (Dell XPS 8300), I keep getting the error message "Adobe Premiere Pro CS6 has stopped working" when openng up a previously created project or trying to create a new one in Premiere Pro CS6.

      On my laptop (MS Surface Pro 2), I can load projects and edit them, but I cannot export media.  When I try, it just sits there and does nothing.  I've also tried sending it to Media Encoder, but that doesn't help either.  Sometimes, it crashes too.

      I'm running Windows 8.1 on both with the latest updates installed.


      Oddly, this started roughly around the same time on both computers.

      I've tried uninstalling and re-installing, but that didn't help.

      I've run the Windows troubleshooter and that didn't help either.

      I've tried running as an administrator, and running the program in compatibility mode for Windows 8, 7 and Vista - that doesn't solve the issue either.


      At this point, I can't do any work and am even considering paying for CC even though I just dropped $700 on CS6 last year, but I'm wondering if that would even solve the issue, or if the CC version would also not work...