More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-link to why http://forums.adobe.com/message/4685328
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
Thanks for looking at my question. I looked at the links you provided. I had already given most of the information suggested but let me add a little:
- Source footage: Seems irrelevant to the problem. Crash occurs even when a .jpg file is imported. Most of the footage is Prores HQ as .mov files. I have the latest QuickTime installed too.
- The crash always happens when a project loads (just as the timeline appears) or when an asset is imported. It also happens with the earlier version of the program (the one I tried about a month ago for example)
- I am not running any other software except what ever services start when Windows starts (that is a lot of stuff of course but I don't seem to have much control over it).
- I am not running any 3rd party hardware (except for an external hard drive).
- The problem occurs before any preview or output happens.
Now about dual video cards -- no there is only the on-board Intel graphics. This is an ultra-book in form factor.
I read the thread about possible interference from the fingerprint recognition software. I do not know where to begin to disable it to find out if it is related to my problem.
Please try the steps mentioned below and check if it works for you.
1. Launch Premiere Pro and create a new empty Project, go to File menu>Project Settings>Renderer and change the Renderer to Software only mode, delete previews if you get a prompt and then try to import the clip.
2. If step 1 fails or the Renderer is in Software only mode, go to Start Menu and search for Device Manager, go into Display Adapters and Right click on the Graphics card to select Update driver software option, on the next screen choose "Browse my computer for driver software", then choose "Let me Pick from a list..." option and from the list select "Standard VGA Graphics adapters. You might need to change the screen resolution of your screen and once done restart the machine again.
Launch Premiere Pro and import the clip to check.
You are a genius. That did the trick. I presumed Premiere would know there was no hardware and as it does on my VAIO would automatically revert to software only rendering.
Glad to hear that.
Enjoy the Adobe product.