What version of Premiere Elements are you using and on what computer operating system is it running?
Please review and consider the following how to fix information for your type of issue
Please let us know the outcome.
Actually, I'm using Adobe premiere elements 13 with Windows 7.
What do I have to do?
Please review the following two blog posts and the solutions in them related to getting beyond the Sign In. Although the information is
related to version 12, it should apply to 13 as well
If all else fails, since you have the current version, it would be a good idea to get Adobe involved in this issue. If you decide to do that,
please click on the following link
Adobe ID, Signing In
Adobe ID, signing in, and account help
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
We will be watching for your progress.