5 Replies Latest reply on Nov 25, 2014 2:58 PM by pchaplo

    I previously had PS CS5 Trial installed but removed it using both Control Panel Programs and deleting all files from the CS5 directory on Program Files.  I then installed a purchased product from Adobe disc using the serial number on the case.  But when I

    cooperslay

      I previously had PS CS5 Trial installed but removed it using both Control Panel Programs and deleting all files from the CS5 directory on Program Files.  I then installed a purchased product from Adobe disc using the serial number on the case.  But when I try to launch it, I get a screen headed Photoshop CS5 Extended Trial.  It asks for the serial number and says that my trial has expired.  It rejects the serial number from the Adobe case saying "This Serial Number is not valid for this product".  It thinks that I still have the expired Trial Version installed.  How do I convince it (the program) that the Trial Version is long gone and the currently installed product was installed with a valid and accepted serial number????