4 Replies Latest reply on Mar 13, 2015 5:33 PM by Leaf Mold

    Remove Old Version Before Installing New Version

    Leaf Mold Level 1

      Windows 7 (x64)

      Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 SeaMonkey/2.26.1

      Flash for plug-in based browsers

       

      When will you fix the installer so that I do not have to remember to remove the old version of Flash before installing the new version?  Most software installers automatically detect old versions and remove them when updating applications. 

        • 1. Re: Remove Old Version Before Installing New Version
          pwillener Level 8

          The Flash Player installer should automatically remove old versions when installing a new version.  If that does not happen on your system, can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash

          • 2. Re: Remove Old Version Before Installing New Version
            Leaf Mold Level 1

            Since I did remove the old version of Flash and then retried the installation of the new version, I don't think the FlashInstall.log file will be meaningful.  I will bookmark this forum item and provide the FlashInstall.log file when the next version of Flash is released. 

            • 3. Re: Re: Remove Old Version Before Installing New Version
              Leaf Mold Level 1

              I just now tried to install Flash 16.0 r0 (16.0.0.235) on Windows 7.  The installation seemed to go okay and my browser says that I now have

              File: NPSWF32_16_0_0_235.dll
              Path: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_16_0_0_235.dll
              Version: 16.0.0.235
              State: Enabled
              Shockwave Flash 16.0 r0
              However, the test at Adobe - Flash Player fails to show either the rotating Flash cube or my current version.  The contents of the FlashInstall.log file are as follows:

              =O====== M/16.0.0.235 2014-12-10+00-10-13.906 ========

              0000 [I] 00000010 "C:\Users\David\AppData\Local\Temp\{BBA9F720-605F-4721-BEE2-24BF8D7B8E7C}\InstallFlashPla yer.exe" -install -skipARPEntry -iv 1 -au 4294967295

              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

              0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

              0004 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

              0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

              0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

              0007 [W] 00001036 Software\Opera Software/Plugin Path 2

              0008 [W] 00001036 Software\Opera Software/Plugin Path 2

              0009 [I] 00000014

              0010 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_235_Plugin.exe

              0011 [I] 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch

              0012 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

              =X====== M/16.0.0.235 2014-12-10+00-10-14.780 ========

              • 4. Re: Remove Old Version Before Installing New Version
                Leaf Mold Level 1

                My recent experience trying to install Flash 17.0 r0 (17.0.0.134) without first removing Flash 16.0 r0 (16.0.0.305) was that my system became corrupt.  Thereafter, using the "Uninstall or change a program" at Programs and Features on the Windows Control Panel or Adobe's uninstall_flash_player.exe along with deleting C:\Windows\SysWOW64\Macromed proved insufficient to obtain a good installation of ANY Flash version. 

                 

                I had to resort to a manual cleanup of my Windows registry before I could revert to a good installation of Flash 16.0 r0 (16.0.0.305).  I then removed that installation and finally obtained a successful installation of Flash 17.0 r0 (17.0.0.134).

                 

                Again, I ask:  When will you fix the installer so that I do not have to remember to remove the old version of Flash before installing the new version?