4 Replies Latest reply on Dec 9, 2014 4:24 PM by TᴀW

    Every time ID crashes, prefs are reset

    TᴀW Adobe Community Professional & MVP

      An irritating problem has developed. A few weeks ago I was working on an

      InDesign script, and I got a phenomenal crash. I can't quite remember

      the details, but it was not just a usual crash -- the entire computer

      came to a juddering halt.

       

      Since then, every time InDesign (CS6) crashes, when I restart InDesign

      all the preferences are reset, which is really irritating, and it's not

      normal -- usually a regular crash doesn't cause InDesign to reset prefs.

       

      Would anyone know some way of stopping this from happening? I tried

      manually resetting prefs and it didn't help.

       

      Thanks!

       

        • 1. Re: Every time ID crashes, prefs are reset
          Peter Spier Most Valuable Participant (Moderator)

          I think I'd run the installer and see if it will "repair" whatever got hosed.

          • 2. Re: Every time ID crashes, prefs are reset
            TᴀW Adobe Community Professional & MVP

            Thing is, I've got CC2014 also installed on this machine. Do you think

            it's safe to run the CS6 installer on top of that?

            • 3. Re: Every time ID crashes, prefs are reset
              Peter Spier Most Valuable Participant (Moderator)

              You'll have to log off Adobe with the Adobe ID that's registered for the cloud if you want to keep the perpetual license active (since you already have the cloud, it may not be a big deal for you, but I got really pissed off two weeks ago when reinstalling CS6 converted my master collection license on a machine that will never have the cloud installed), and provide a second ID when you run the installer to get it ask for the serial number. It might also make CS6 6the new default for .indd files, so you might end up re-installing CC as well.

               

              Can you go back with System Restore or Time Machine, or do you have a drive image from earlier?

              • 4. Re: Every time ID crashes, prefs are reset
                TᴀW Adobe Community Professional & MVP

                Hi Peter,

                 

                Sorry for the delay in answering. I don't have any relevant system restore points, or drive images.

                 

                What I did was to uninstall CC, uninstall CS6, reinstall CS6 the old fashioned way, and then reinstall CC. However, unfortunately, today C6 crashed again (I do not remember it crashing so much over the past few years as it has in the past month), and once again I lost my prefs. (So now I have copies of the 2 relevant pref files and shortcuts to the relevant folder on my desktop).

                 

                Well, short of reinstalling Windows 7 (which is actually quite tempting), I'll have to live with it I guess.

                 

                Thanks,

                Ariel