Moving this discussion to the Premiere Elements forum.
We think there is a permissions issue here. Could you let us know the following:
1. Are you logged in as the administrator in this machine?
2. Do you get any entry for this error in the console output on MAC (Type console in the Spotlight and launch Premiere Elements. See if there is any additional entry for this event).
Premiere Elements Team
yes I’m the administrator.
and what shows up in console is this:
(com.adobe.Adobe Premiere Elements 13-WS.framework.131524 service exited with abnormal code: 1
can you do it now?