2 Replies Latest reply on Nov 26, 2014 12:54 PM by NagyZoli

    Sudden video card drive error causing freeze

    NagyZoli

      I am using Premiere Elements 11 and suddenly it started to show video card drive error when trying to create a new project or open an existing one. The error says that Adobe detected an incompatible display driver GeForce 9600 GT/PCIe/SSE2 3.3.0 and ask me to update the driver. If I click OK on this message Adobe starts creating or opening a project but freezes. I cannot even close the application as the computer does not react to Ctrl+Alt+Del neither so I have to force restart it. When it freezes I see two Adobe logo at the bottom of the screen in the taskbar as if it would try to open the application twice.

       

      I have the latest video card driver installed: version 340.52. Moreover, Premiere Elements opened and worked without problem before and I have not changed anything in my video card driver before the error started to show up.

       

      Any idea what can be the problem and how to fix it?