There are a lot of different services provided by this company. Can you provide more specific information.
Have you contacted SecCommerce about the issue.
This is a User 2 User site so unless a user is familiar with this service you most likely will not get an answer here.
Well, I contacted SecCommerce about the issue, the response was, that I should sign the file later (afterwards). This is a solution, but not the best in my opinion.
When I sign the document the SecSigner window/Java window appears and freezes. Adobe is not responding. I have to terminate Adobe because the program is not responding.
I only found this support website, so I have realized that this is a User 2 User site, but it was a try to get some help.