37 Replies Latest reply on Dec 3, 2014 10:33 AM by ChadPink

    RoboHelp 10 crashes when generating WebHelp

    chad pink Level 1

      I have a new laptop, and have installed TechCommunicationSuite_4_WWEFDJ, which includes RH10. I mapped RH to source control (Team Foundation Server MSSCCI Provider), and have successfully been able to check-in/check-out files.

      When I generate WebHelp, below is what displays in the Output View, and then I get an error prompt that RH is not working and to close it, find an online solution, etc.

      I must be missing a dll or something in my new laptop. Everything was working fine on the old one. Does anyone know how to resolve this?

       

      Output View

      Starting compilation...

      WebHelp preprocessor 10.0.0.287

       

      Clearing output folder...

      Compiling C:\FuelsManager Help\Web Application\Cirrus\index.htm...  note: the output folder is local only; not mapped to source control

       

      Preparing to create WebHelp...

      Preparing files for WebHelp...