3 Replies Latest reply on Nov 27, 2014 3:31 PM by Miles4Ever

    HELP! Premiere Pro CC shut down because of serious error after applying FilmConvert

    BeSunshine Level 1

      I just purchased Film Convert Bundle and already have made activation

       

      Tried it in Premiere Pro CC, and it doesn't work!

      A have tried three times..


      - new project
      - imported my video
      - apply FilmConvert to my video.....and nothing! I even didn't see FilmConvert window. Premiere Pro just shut down with error:

       

      'Adobe Premiere Pro CC 2014

      Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.'

       

      Tried it in After effects CC, and it also doesn't work!

      After effects hangs after applying FilmConvert

      Please help me solve this problems! I like your product very much!

       

      But It work in Photoshop CC!

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      I have:

      MacBook Pro,  Early 2013

      2,4 ГГц Intel Core i7

      8 gb 1600  DDR3

      NVIDIA GeForce GT 650M 1024 МБ

      OS X 10.8.5 (12F45)

       

      43 GB available now

       

      What can be a problem, and how to solve it, HELP please!