0 Replies Latest reply on Nov 27, 2014 3:51 PM by dekkerdreyer

    I have an AMD Sapphire 7950 3GB GPU and Creative Cloud, but Mercury Playback still says software only

    dekkerdreyer

      I have an AMD HD Sapphire 7950 3GB GPU and Creative Cloud, but Mercury Playback still says software only. I thought CC allowed you to bypass the "whitelist" even though my card is listed as supported here on the site. Playback without it jerky on 4k footage, even at 1/8 resolution.

       

      I'm running Windows 8

      AMD 3.3ghz 6 core processor

      32GB DDR3 1600 ram

      Scratch drive is solid state

       

      1) How do I enable Mercury and

      2) Should CC being having this much trouble editing 4k?