4 Replies Latest reply on Dec 23, 2014 11:54 AM by PS2014.11

    Elements 12 Organizer has stopped working on making a VCD

    PS2014.11

       

      Hi,

       

      See the small screencapture movie.
      When starting the debugger VS2012 I get the following. Could someone please tell me how to fix this bug? I tried all the default steps.

       

       

       

      Unhandled exception at 0x775BEBD8 (ntdll.dll) in PhotoshopElementsOrganizer.exe: 0xC0000374: A heap has been corrupted (parameters: 0x775DC338).

       

      /***
      *free.c - free an entry in the heap
      *
      *       Copyright (c) Microsoft Corporation. All rights reserved.
      *
      *Purpose:
      *       Defines the following functions:
      *           free()     - free a memory block in the heap
      *
      *******************************************************************************/
      
      #include #include #include #include #include #include #include #include 
      /***
      *void free(pblock) - free a block in the heap
      *
      *Purpose:
      *       Free a memory block in the heap.
      *
      *       Special ANSI Requirements:
      *
      *       (1) free(NULL) is benign.
      *
      *Entry:
      *       void *pblock - pointer to a memory block in the heap
      *
      *Return:
      *       *
      *******************************************************************************/
      
      void __cdecl _free_base (void * pBlock)
      {
      
              int retval = 0;
      
      
              if (pBlock == NULL)
                  return;
      
              RTCCALLBACK(_RTC_Free_hook, (pBlock, 0));
      
              retval = HeapFree(_crtheap, 0, pBlock);
              if (retval == 0)
              {
                  errno = _get_errno_from_oserr(GetLastError());
              }
      }
      
        • 1. Re: Elements 12 Organizer has stopped working on making a VCD
          A.T. Romano Level 7

          PS201411

           

          Many of the features of your demo as not clear enough to read.

          And, I do not see anything relevant under the File Menu that you can select when you are

          in the Elements Organizer Media phase that you show.

           

          You can get that burn to VCD setup that you show in the movie, after you are in the Elements Organizer 12

          Slideshow Editor

          a. File Menu/Output Slideshow

          or

          b. Output tab in the row below the menu lineup

           

          If you go the route

          a. Elements Organizer 12/Create/Slideshow

          b. Create your slideshow in the Elements Organizer 12 Slideshow Editor

          c. Select Output tab in the row below the menu lineup and select "Burn to Disc"

          d. Can you select "DVD" and get a successful burn to DVD whereas you cannot get a successful VCD?

           

          Also, is this issue confined to one particular slideshows that you point to VCD or just this particular one?

          What are the pixel dimensions of the photos going into this VCD and how many photos?

           

          Let us start here and then decide what next. What version of Premiere Elements Editor are you using?

           

          ATR

          • 2. Re: Elements 12 Organizer has stopped working on making a VCD
            PS2014.11 Level 1

            Hi A.T. Romano,

             

            Excuse me for my late response.

            I tried all the different ways to get to the create VCD dialog. All the same error occurred.

            The issue is still going on. I am trying to get a solution for my father in law. He bought this product and always created VCD's with previous versions.

             

            For burning DVD's I need to install Premiere. I do not have that.

            All slideshows are newly created with the fresh installed software.

             

            I used some pictures of my holiday to test. Just 4 images of sizes between 4.5 and 6.5MB  (5184*3888)

             

            Just now I copied 4 images to my local harddisc. Resized the images to 1024*786.

            Created a new presentation with the 4 "small" images.

            Tried to Export the presentation them to a VCD...but after clicking on the OK button after selecting the burner, PAL and burn-speed, the Elements 12 Organizer crashes.

             

            Version

            Elements Organizer 12.0.0.0

            Hoofdversie: 12.1 (20140303.12.1.49334)

            Taalversie: 12.0 (20130925.r.43436)

             

             

            Thanx for helping out.

            • 3. Re: Elements 12 Organizer has stopped working on making a VCD
              A.T. Romano Level 7

              PS2014.11

               

              Elements Organizer 12 presumed on Windows 7, 8, or 8.1 64 bit.

               

              Is your specific goal the VCD format on a CD disc? If so, then

               

              a. Keep in mind that the VCD on CD is characterized by frame rate 352 x 240 pixels for NTSC and 352 x 288 for PAL. 

              So, your original pixel dimensions of 5184 x 3888 or alternatively 1024 x 786 are oversized for that end product.

               

              b. What type of CD disc are you using for the projects when you run into failure using

              Elements Organizer 12

              Create

              Slideshow

              Output = Burn to Disc/VCD

              Have you tried to use other brand/type of CD disc (CD-R or CD-RW)?

               

              Let us try targeting the Elements Organizer 12....

               

              1. Delete the Elements Organizer 12 settings file which is named psa.prf

              Local Disc C

              Users

              Owner

              AppData

              Roaming

              Adobe

              Elements Organizer

              12.0

              Organizer

              and in the Organizer Folder is the psa.prf file that you disable by change the file name from psa.prf to psa.prfOLD or delete.

              Remember to be working using Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the complete

              path cited.

               

              2. Create a new catalog. See File Menu/Manage Catalogs/Catalog Manager.

               

              Premiere Elements 12 and Photoshop Elements 12 are standalone products which both come with Elements Organizer 12. When

              they are on the same computer they share the same Elements Organizer 12. Further, Premiere Elements 12 Editor does not offer

              a burn to VCD on CD disc in its Publish+Share/ area. What version of Premiere Elements Photoshop Elements Elements Organizer

              did your father-in-law use when he was producing VCD on CD disc?

               

              Please review and consider and then we can decide what next.

               

              Thank you.

               

              ATR

              • 4. Re: Elements 12 Organizer has stopped working on making a VCD
                PS2014.11 Level 1

                Hi,

                 

                The cd's are working fine in other programs. They are CD-R's. The burning is not starting at all...so my guess is that it has nothing to do with the cd's. It's more a software problem.

                Elements asks for an empty CD-R before even going further to select the burner/speed/pal/ntsc.

                 

                When I should use this program, I rather work with DVD's. But...he is a bit old school...and he knows how it this works. So I would like to keep him on that track (less work for me ).

                I am not sure what version he used before this version 12. I think it was version 6.

                 

                I just renamed the psa.prf to psa.prfold.

                Created a new catalog.

                Started a new presentation

                Added the 4 images 1024*768 via Add Media (from folder)

                Saved the project and started the Export to disc (VCD)

                Unfortunately elements crashed again.

                 

                Is it not strange that there is not a new psa.prf created?

                 

                Here is the log info. Maybe you can see more in it than I do.

                 

                  0 Elements Organizer 12.0.0.0 Log (5) started 2014-12-23 20:35:54.622

                [20141223T203554] 1 (+ 0) Windows OS Version as reported by Qt: 0x30

                [20141223T203554] 1 (+ 0) Desktop Resolution: 1920 x 1080 Depth: 32

                [20141223T203554] 1 (+ 0) Begin AMT Library calls

                [20141223T203554] 61 (+ 60) End AMT Library calls

                [20141223T203554] 159 (+ 98) BEGIN PtAppPreferences -> load()...

                [20141223T203554] 162 (+ 3) PtAppPreferences::setDefaults UTF8 revelDefaultDownloadFolder=C:\Users\Patrick\Pictures\Adobe

                [20141223T203554] 162 (+ 0) PtAppPreferences::setDefaults UTF16 revelDefaultDownloadFolder=???????????????e????????????????????

                [20141223T203554] 162 (+ 0) PtAppPreferences::setDefaults m_strRevelDownloadFolder=C:\Users\Patrick\Pictures\Adobe

                [20141223T203554] 162 (+ 0) Error loading .prf(preferences) file

                [20141223T203554] 162 (+ 0) PtAppPreferences::load m_strRevelDownloadFolder=C:\Users\Patrick\Pictures\Adobe

                [20141223T203554] 174 (+ 12) PtAppPreferences -> load() :: PSE & PRE installed

                [20141223T203554] 174 (+ 0) END PtAppPreferences -> load()

                [20141223T203554] 203 (+ 29) Primary Font: Myriad Web Pro

                [20141223T203554] 203 (+ 0) Bezig met laden van bitmaps...

                [20141223T203555] 1185 (+ 982) Bezig met laden van componenten...

                [20141223T203555] 1185 (+ 0) Bezig met initialiseren van BIB-host...

                [20141223T203555] 1185 (+ 0) Bezig met initialiseren van Bravo-componenten...

                [20141223T203555] 1185 (+ 0) Initializing ACE

                [20141223T203555] 1185 (+ 0) Initializing color settings

                [20141223T203555] 1219 (+ 34) Monitor color profile: LG Flatron W2442PA

                [20141223T203555] 1219 (+ 0) Initializing XMP

                [20141223T203555] 1219 (+ 0) Bezig met initialiseren van insteekmodulehost...

                [20141223T203555] 1219 (+ 0) Bezig met initialiseren van Photoshop-adapter...

                [20141223T203555] 1219 (+ 0) Bezig met initialiseren van AS-host...

                [20141223T203555] 1219 (+ 0) Bezig met initialiseren van insteekmodulen...

                [20141223T203555] 1297 (+ 78) BEGIN -> pse_util::add_mime_types

                [20141223T203555] 1297 (+ 0) END -> pse_util::add_mime_types

                [20141223T203555] 1298 (+ 1) BEGIN PtComponentLoad->InitializeAdvancedComponents()...

                [20141223T203555] 1298 (+ 0) Plug-ins found:

                [20141223T203555] 1298 (+ 0) D:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe (Sweet Pea 2 Adapter Plugin)

                [20141223T203555] 1298 (+ 0) C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 12\File Formats\Camera Raw.8bi

                [20141223T203555] 1298 (+ 0) C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 12\File Formats\Camera Raw.8bi (Camera Raw)

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf (PNG)

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf (CompuServe GIF)

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf (BMP)

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1298 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1299 (+ 1) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1299 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1299 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1299 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1299 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1299 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1299 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1299 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

                [20141223T203555] 1299 (+ 0) Plug-Ins\File Formats\Pixar.8BI (Pixar)

                [20141223T203555] 1299 (+ 0) Plug-Ins\Organizer Only\PhotoshopAdapter.apl (Photoshop Adapter)

                [20141223T203555] 1299 (+ 0) File format plug-ins:

                [20141223T203555] 1299 (+ 0) Camera Raw (R: tif crw nef raf orf mrw dcr mos raw pef srf dng x3f cr2 erf sr2 kdc mfw mef arw nrw rw2 rwl iiq 3fr fff srw)

                [20141223T203555] 1299 (+ 0) PNG (R: png)

                [20141223T203555] 1299 (+ 0) CompuServe GIF (R: gif)

                [20141223T203555] 1299 (+ 0) BMP (R: bmp rle dib)

                [20141223T203555] 1299 (+ 0) Pixar (R: pxr)

                [20141223T203555] 1299 (+ 0) Initializing AGM

                [20141223T203555] 1304 (+ 5) Initializing CoolType

                [20141223T203555] 1306 (+ 2) END PtComponentLoad->InitializeAdvancedComponents()

                [20141223T203555] 1306 (+ 0) System:

                [20141223T203555] 1306 (+ 0) System Architecture: Intel CPU Familie:6 Model:14 Stappen:5 met MMX, SSE-integer, SSE FP

                [20141223T203555] 1306 (+ 0) Driver versions:

                [20141223T203555] 1306 (+ 0) Microsoft DirectX Version: 9.0

                [20141223T203555] 1306 (+ 0) Support application versions:

                [20141223T203555] 1306 (+ 0) Adobe Acrobat Reader Version: Niet geïnstalleerd

                [20141223T203555] 1307 (+ 1) Adobe Acrobat Version: Niet geïnstalleerd

                [20141223T203555] 1308 (+ 1) Initializing OLS

                [20141223T203555] 1352 (+ 44) Cleaning up old email attachments

                [20141223T203555] 1355 (+ 2) Bezig met initialiseren van controller...

                [20141223T203555] 1357 (+ 2) Bezig met initialiseren van platform...

                [20141223T203555] 1358 (+ 1) Bezig met initialiseren van threads...

                [20141223T203555] 1360 (+ 2) Bezig met initialiseren van model...

                [20141223T203555] 1360 (+ 0) Begin Open Amoc Database

                [20141223T203556] 1426 (+ 66) End Open Amoc Database

                [20141223T203556] 1435 (+ 9) Bezig met initialiseren van hoofdinterface...

                [20141223T203556] 1706 (+ 271) Main window visible

                [20141223T203557] 2501 (+ 795) Finished UI init.

                [20141223T203557] 2649 (+ 148) reloadNavigatorAndView() initializing for a new Search

                [20141223T203557] 2688 (+ 39) App is now visible and ready for input...

                [20141223T203557] 2689 (+ 1) query getSyncedMediaList

                [20141223T203557] 2690 (+ 1) query getSyncedMediaList done

                [20141223T203557] 2694 (+ 4) Begin PtContentbgThread() construction

                [20141223T203557] 2694 (+ 0) End PtContentbgThread() construction

                [20141223T203616] 21687 (+18992) BEGIN BackgroundPreprocessor::setupInitialRequests

                [20141223T203616] 21687 (+ 0) END BackgroundPreprocessor::setupInitialRequests

                [20141223T203616] 21687 (+ 0) BEGIN WaldoPreprocessor::setupInitialRequests

                [20141223T203616] 21687 (+ 0) END WaldoPreprocessor::setupInitialRequests