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1. Re: Is it possible to purchase an upgrade from Illustrator CS5 to CS6?
Jacob Bugge Nov 28, 2014 11:58 AM (in response to Mafted)Rovert,
It is possible.
Click Buy for the suite or product, then I want to buy>Upgrade, then select I own>whatever you have.
That will give you the upgrade price with the discount.
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2. Re: Is it possible to purchase an upgrade from Illustrator CS5 to CS6?
Mafted Nov 29, 2014 2:25 AM (in response to Jacob Bugge)Thanks for your help. I followed the path you indicated which led me to the box 'What version of illustrator do you ...' But when I clicked on it, nothing happened, nowhere to type in my answer to the (incomplete) question.
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3. Re: Is it possible to purchase an upgrade from Illustrator CS5 to CS6?
Jacob Bugge Nov 29, 2014 2:37 AM (in response to Mafted)Rovert,
It seems that there may be some difficulties with certain sites, which may depend on the browser.
At least in some cases, it may help to reload the page or switch to another browser; In a few recent cases with an Apple page for downloading Java, reloading or a switch from Safari (to Google Chrome) made things work; I have never seen any issue with Firefox.
If it proves impossible, you should be able to get help here:
Get help with orders, refunds, and exchanges (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
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4. Re: Is it possible to purchase an upgrade from Illustrator CS5 to CS6?
Mafted Nov 29, 2014 4:41 AM (in response to Jacob Bugge)Jacob,
I downloaded a free 30 day trial version of CS6 when it first came out but deleted it from my system once the trial period was over. At the time I hadn't the funds available to make a purchase. Later, when I did have the ready cash, Adobe wouldn't let me upgrade to CS6 from my CS4 version. Through gritted teeth, I had to settle for an upgrade to CS5. I've found the expired CS6 trial version via Time Machine and restored it to my present day application folder. Will it contain the full version that can be activated by buying a licence? If so, which is the most direct route to doing this?
There seems to be light at the end of the tunnel, I think.
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5. Re: Is it possible to purchase an upgrade from Illustrator CS5 to CS6?
Jacob Bugge Nov 29, 2014 11:57 AM (in response to Mafted)Rovert,
If you keep failing to be able to buy the upgrade, you should try the chat, when they open again on Monday.
If you have updated your OS since the trial days, you should reinstall in any case.
You may use the full three step way.
Uninstall, run the Cleaner Tool, and reinstall.
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6. Re: Is it possible to purchase an upgrade from Illustrator CS5 to CS6?
Mafted Nov 30, 2014 6:51 AM (in response to Jacob Bugge)Thanks Jacob for helping me out. I now have ordered the download and paid for it. So this thread is now closed


