0 Replies Latest reply on Nov 29, 2014 3:00 AM by AnBo

    Error message during installation process of Premiere Elements 13

    AnBo

      I tried to install Premiere Elements Version 13 on my PC with Windows 7 Professional 32-bit but during the installation I got an error message: Exit Code: 7 ... ERROR: DF024: Unable to preserve original file "C:\...\KozMinPr6N-Regular.otf" Error 32 The process cannot access the file, due it is in use by another process (Seq 13460). In a second try I deactivated all unnecessary drivers and programs as well as antivirus and firewall for the boot process and I had the same problem. What do you recommend?