0 Replies Latest reply: Nov 29, 2014 6:45 AM by kdrasher RSS

    Media encoder inserts black frame at beginning, when converting my MOV file to H264 for YouTube 720pHD

    kdrasher Community Member

      I'm using Adobe Media Encoder to convert my MOV file to H264, and selecting "YouTube 720pHD" (for Instagram) as I was instructed by someone at Adobe over the phone. But it inserts a black frame at the beginning or end. When I open the converted file on my desktop, the black frame is the first frame. After I upload to Instagram, the black frame is at the end. How can I get rid of the black frame?! Please help!