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1. Re: new Mac - asks for old serial#, which was a PC version, won't accept it
kglad Nov 29, 2014 9:33 PM (in response to joannenabors)the mac programs will have a different serial number from the win programs for most adobe programs.
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2. Re: new Mac - asks for old serial#, which was a PC version, won't accept it
joannenabors Nov 29, 2014 9:45 PM (in response to kglad)I have all of the serial numbers. I have 2 install disks, w/ #s. When I installed it, it said the serial number is correct, but it can't find a previous version (7??) on my Mac. I looked online and I have serial numbers for my windows version... but frankly, it's a NEW computer? Why would I go back and install 3 previous versions when they have my serial numbers already in my AdobeID? Plus, the chat feature is supposed to be 24/7... yet, it's closed!
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3. Re: new Mac - asks for old serial#, which was a PC version, won't accept it
kglad Nov 30, 2014 7:07 AM (in response to joannenabors)you should be prompted for the version 7 serial number after entering the serial number for the upgrade version you're trying to install. when the installer fails to find a qualifying product (version 7) for that upgrade.
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4. Re: new Mac - asks for old serial#, which was a PC version, won't accept it
joannenabors Dec 1, 2014 5:01 PM (in response to kglad)The reason *I* didn't respond is the answer wasn't correct. I clearly said I had serial numbers back, but did NOT have version 7, nor have I. If it were that, I could have entered that myself!
The ANSWER is, I just blew it off and installed Acrobat XI, w/o every putting the requested previous serial # (which I didn't have) into the X version. The XI "saw" that X was installed, even though I couldn't open it, and allowed the install. Go figure.
I haven't deleted the X version yet b/c I was so tired after reinstalling software on 2 computers and a new one, that I haven't gotten around to it.
I was wanting to post the answer somewhere... and not sure the process.
I was disappointed that no one ever got back w/ me on the chat... but I was happy that on a holiday KGLAD made an attempt.
It's a good life...
JoAnne


