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1. Re: Change serial number
VivekPassan Nov 30, 2014 4:40 PM (in response to man90s)Hello,
As Muse is available only under Creative Cloud subscription it do not require serial number for authentication.
Just to make sure that Muse is launched under your subscription please launch Muse and go to Help menu and check what is the email mentioned after "Sign Out"
If its showing your Adobe Id then it means that muse is launched with your subscription. look at the screenshot below.
Regards
Vivek
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2. Re: Change serial number
man90s Dec 1, 2014 1:05 AM (in response to VivekPassan)I can' log out because I can't install the muse so I don't have the access to the program
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3. Re: Change serial number
aishvarya rastogi Dec 1, 2014 8:49 AM (in response to man90s)Hi,
What exactly happens when you try to install Muse?
Do you get any error or something?
Regards,Aish
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4. Re: Change serial number
man90s Dec 1, 2014 1:17 PM (in response to aishvarya rastogi)I don't get errors but muse is installing with old serial and it's impossible to change it
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5. Re: Change serial number
aishvarya rastogi Dec 1, 2014 1:27 PM (in response to man90s)Hi,
What exactly made you think Muse installed with the old serial number?
Do you get any message or what exactly?
Please provide us a screenshot.
Regards,Aish
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6. Re: Change serial number
man90s Dec 1, 2014 1:52 PM (in response to aishvarya rastogi)The computer that is trying to install belonged to another person. And this person was using Muse with not my serial.
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7. Re: Change serial number
aishvarya rastogi Dec 1, 2014 2:08 PM (in response to man90s)Hi,
Can you please confirm whether or not the Muse is installed on the computer?
If it is already installed, then please follow the steps my colleague provided in the first reply.
If it is not installed, then please tell me what exactly happens when you try to install it? Did it complete the installation? If not, what message do you get?
Regards,Aish




