I had an open case that was "automatically closed" I was told to simply deactivate my product on my old platform, I did... and now, I simply don't know what else to do? Did my case have to be open? I am so lost. Someone, please help. Trying to platform swap from Windows to Mac...
The details for a swap are here:
It's only for Photoshop CS6 or if you have CS5, you can cross upgrade for $200.
A windows serial number won't work on a Mac, so the swap would include a Mac serial number.
If the case was closed they should have issued a Mac s/n. If they did, you have to speak to the contact in the Help doc.
Since I am a customer like yourself, I have no authority to do this.