Who do you think you are talking to?
And what file are you talking about? (Please check out this thread in your browser.)
We have iMac system with OS X Mountain Lion 10.8 in our premises for photo editing purpose. For that we are using Adobe Photoshop CS5 software. We are using linux server with zentyl 3.0 OS for data storage & data access.
We are facing one problem while editng photoshop files on iMac. i.e. when we are trying to use option ''save as'' a PSD file on server then original file gets deleted & new file is created. When same process done on local drive then it works fine & not shown any problem. We are facing this issue from last few months before that it works fine.
For this issue initially we asked in apple company. They have given following steps
- upgrade the os of iMac to 10.9 Mavericks
- again downgrade the os of iMac to 10.8 Mountain Lion
- updation of photoshop software
- maintain only one partition on local drive for OS only
- try to work in Photoshop CC trail version
but still issue continues so they told us, there is no problem at hardware level on iMac ask to adobe about it.
We request you to please guide us & solve this issue as soon as possible so we can continue using software on iMac system.
This is a user to user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
Adobe’s policy used to be not to bother with that kind of thing (network issues) – work locally or take responsibility for your own network. And I assume it still is.
ok. so how we can contact to adobe about it.
If your issue concerns saving across a network contacting Adobe would seem to be an exercise in futility because Adobe does not concern itself with that – their recommendation is: Work locally.
Adobe Technical Support only supports using Photoshop and Adobe Bridge on a local hard disk.
But what do you mean by
when we are trying to use option ''save as'' a PSD file on server then original file gets deleted & new file is created. When same process done on local drive then it works fine & not shown any problem.
? What is the problem?
When you use Save As to save a file of identical name and location it would seem natural that the original file has to be removed.
If you use regular Save the regional file should be removed only after the new file has been saved.