4 Replies Latest reply: Dec 2, 2014 6:42 AM by gadecke RSS

    Acrobat X Pro volume license says the serial number has expired

    gadecke Community Member

      Our company has had a volume license for Adobe Acrobat X Professional for over a year.  Today, users are receiving the following message when they open Acrobat X Professional:

       

      The serial number you used to activate this product has expired.  This is your last opportunity to launch the product before it is automatically deactivated.  To reactivate, you must provide a new serial number or start a trial on next launch.

       

      What is the cause of this, and what would the remedy be?  Nothing has changed on our end.