Thanks, John. Good number and answer, but you can't use phone support for Premier Elements for some reason!
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
You need to ask for a refund
Thanks so much, John. Finally got through to the chat room and the rep took care of it right away.